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General

Boilerchoices.co.uk; Breakdownchoices.co.uk; Broadbandchoices.co.uk; Consumerchoices.co.uk; Creditchoices.co.uk; Digitalchoices.co.uk; Energychoices.co.uk; Homephonechoices.co.uk; Insurancechoices.co.uk; and Mobilechoices.co.uk are all trading names of Decision Technologies Limited (Company Number 05341159) whose registered address is Third Floor, High Holborn House, 52-54 High Holborn, London WC1V 6RL.

Please read this Privacy Policy carefully as once you use our websites you will be regarded as having read and accepted its terms.

We take your privacy and the security of your personal information very seriously. We comply with the Data Protection Act 1998 and we are registered with the Information Commissioner’s Office (ICO Registration No. Z932912X).

If you have any queries relating to our use of your personal data or any other data protection or privacy policy issues then please contact our Data Protection Officer at dpo@consumerchoices.co.uk or by writing to the Data Protection Officer at the registered address.

The information we collect

We may collect and process personal information about you, which you give to us when you use our websites. The type on personal information we collect will vary depending on the services you are using on our websites:

  • Your computer IP address when you first land on one of our websites;
  • Your email address if you register with our company to receive our email newsletters
  • Your postcode or home phone number if you perform an availability check (for example when perform a postcode search for broadband suppliers available in your area through Broadbandchoices.co.uk);
  • Your name and email address if you enter a competition or complete a survey; and
  • More detailed personal information if you place and order for home phone services through Homephonechoices.co.uk or apply for a personal finance service through Creditchoices.co.uk or Insurancechoices.co.uk

The provision of some of these services may also require us to store some personal information. We will periodically review your personal information to ensure that we do not keep it for longer than is necessary.

Purposes for which we use your personal information

We may use your personal information:

  • to monitor and improve the performance of our websites and services;
  • to provide you with emails and news letters and special offers if you register with us;
  • to provide an availability check of specific services in your area;
  • to fulfil our obligations if you enter a prize draw or competition;
  • to process a transaction between you and a third party which you have requested;
  • to prevent fraud and defend our legal rights; and
  • as more fully detailed, below.

Improving our services

So that we can continually improve our websites and services, we may use your data to perform statistical analysis to help understand how people are using our services. On occasions we may ask you for feedback on your experience of using the websites. Unless otherwise stated, this information is only used internally and will not be published on the site.

Informing you of special offers and services which may be of interest when you register with us

We would like to keep you updated, by e-mail or text, of other products and services which we feel you may benefit from or which you have specifically indicated that you have an interest in through our registration process.

We engage a third party email technology partner to help us coordinate and manage our email news letters. They may process and store your personal information on our behalf in their systems subject to strict compliance with the Data Protection Act 1998. They will NOT contact you directly or share your personal information with any third parties.

We obtain additional personal information from third parties to enable us to improve the relevance of our communications to you.

You can easily unsubscribe from our emails at any time, either through your personal log in; by clicking the “unsubscribe” link at the bottom of any electronic correspondence (may take up to 7 days to take effect); or by emailing us at dpo@consumerchoices.co.uk.

Broadband and home phone availability check

If you carry out an availability check on our websites, we will only use your postcode or phone number for the purpose of carrying out that check. The check is essential to find out which providers are available to you. This information is not stored once the check has been performed.

Testimonials, Case Studies Prize Draws and Surveys

We may republish comments and testimonials sent to us by our users when they provide information by way of Case Study application forms and survey responses. These comments and testimonials may appear in articles and features on our website and other media. We will not disclose any user's email address or any level of personal information that would enable any third party to contact or identify a particular individual (for example a full name and full area of residency). If you do not want us to republish any comments or testimonials then this should be clearly indicated and we will fully comply with your request.

Ask our Expert

We may republish extracts of emails sent to ourexpert@broadbandchoices.co.uk; ourexpert@creditchoices.co.uk; ourexpert@energychoices.co.uk; ourexpert@homephonechoices.co.uk; or ourexpert@digitalchoices.co.uk in articles and features on our websites and in other media. We will not disclose any user's email address or any level of personal information that would enable any third party to contact or identify a particular individual (for example a full name and full area of residency). If you do not want us to republish any extracts from correspondence with Ask our Expert then this should be indicated in the body text of the email and we will fully comply with your request.

Processing a transaction between you and a third party

If you place an order for a service with a third party (for example a home phone order) through our website then we will collect your personal information and provide this only to that third party to facilitate the transaction you have requested.

This data is collected and stored securely and is deleted from our records after the transaction has been processed by the third party provider.

Security

All financial transactions are secured by SSL encryption to offer secure communications of sensitive data to and from the site.

However, no data transmission over the Internet can be guaranteed to be totally secure and any information which you send to us is sent at your own risk.

Third party providers’ and third party websites’ personal information policies

We will NOT share your personal data with any third parties so that they might try to communicate with you except for the express purpose of fulfilling our obligations as detailed above.

If you decide to enter into a contract with a third party provider via our website then you are strongly advised to read that chosen provider's privacy policy. We cannot be held responsible for the uses to which a third party puts your personal information once you have contracted with that party. We link to third party websites from our own websites. We cannot be held responsible for the uses to which any third party puts your personal information once you have left our websites.

Cookies

We collect cookie-based information about users visiting our website by analysing site traffic, which includes the use of cookies. A cookie is text file which is stored on your computer and is sent by a web server to a web browser, which enables the server to collect information back from the browser. This enables us to identify if you have visited our websites before, for example.

To improve our users' experience, some of the user information collected by cookies whilst using our websites is shared with ad and affiliate networks to show targeted website ads based on visits to this and other websites within the network. This type of targeted advertising is known as interest-based advertising. You can learn more or choose not to be shown ads selected using interest-based advertising by visiting the information page on interest based advertising.

Information collected by cookies and other tracking methods is anonymous and does NOT contain any information that can personally identify you. Most web browsers automatically accept cookies, but normally you can alter your browser settings to prevent automatic acceptance or you can manually delete your cookie history whenever you wish. If you opt not to receive our cookies, we cannot guarantee that your experience with our website will be as quick or responsive as if you do receive cookies.

Data processing and data control

Decision Technologies Limited acts as both a data processor and a data controller within the meaning of the Data Protection Act 1998 with respect to handling your personal information.

In the following instances, Decision Technologies Limited acts solely as a data processor:

  • facilitating orders for products and services placed through our websites.

In the following instances, Decision Technologies Limited acts as a data controller:

  • monitoring and improving the performance of our websites and services;
  • providing you with emails and news letters and special offers if you register with us;
  • providing an availability check of specific services in your area; and
  • fulfilling our obligations if you enter a prize draw or competition

Your rights

You have certain rights under the Data Protection Act 1998 and you can contact us to ask whether we are keeping personal data about you, by sending an email to dpo@consumerchoices.co.uk or by writing to the Data Protection Officer at Decision Technologies Limited, Third Floor, High Holborn House, 52-54 High Holborn, London, WC1V 6RL.

If you ask us to delete, correct or amend your personal data we will do so.